COMMON QUESTIONS, CLEAR ANSWERS.
Towing isn’t something most people think about—until they need it. Whether you’re stuck on the side of the road, dealing with a breakdown, or just trying to figure out the safest way to move your vehicle, questions come up fast. That’s why we’ve put together this FAQ: to give you straightforward answers to the things we get asked the most. From all-wheel-drive towing to transmission safety, we cover it all.
Not always. While flatbeds are one option, our wheel-lift tow trucks are designed to safely tow all-wheel-drive vehicles by lifting all four wheels off the ground. This protects your vehicle’s drivetrain and gets you moving quickly without waiting for a flatbed unless one is truly needed.
It depends on your car’s manufacturer and towing guidelines. Many automatic transmission vehicles can be towed short distances with the drive wheels on the ground, but exceeding speed or distance limits could cause internal damage. Your owner’s manual will have the final word on what's safe. Our drivers follow these instructions carefully to ensure damage-free towing. If there’s ever any doubt, we’ll use a method that keeps all wheels off the ground.
We use an annually updated towing manual that includes official manufacturer instructions for virtually every vehicle on the road. These guidelines are created specifically to protect each vehicle’s drivetrain and suspension. Our team reviews this information daily to stay sharp. No matter how new or unique your car is, we have access to the right towing procedure. That’s how we ensure every tow is done properly.
When handled by professionals, towing is safe and gentle on your car. Your vehicle rides on its own suspension, just as it would if you were driving it. The tow truck's suspension absorbs road shock, minimizing any jolts or vibrations. We also use soft straps and protective gear when necessary. Our goal is always to transport your car without a scratch.
Yes, all of our drivers go through certification from the Towing and Recovery Association of America (TRAA). This includes hands-on training and written exams. On top of that, we require our team to attend yearly refresher courses to stay up to date with safety standards and techniques. Towing today is more than just hooking up a car—it requires precision, knowledge, and experience. That’s what we bring to every job.
Absolutely. All commercial tow trucks must pass regular safety inspections by the Department of Transportation (DOT). These inspections cover brakes, tires, lights, hydraulics, and more. We also perform routine in-house maintenance to ensure every vehicle in our fleet is ready to go. Keeping our trucks in top condition is part of how we guarantee safe, reliable service.
Yes, lowered vehicles can be towed safely with the right equipment. We use low-angle ramps, soft straps, and special towing techniques to protect your car’s body and undercarriage. It's something we handle regularly, so you're in good hands. If you let us know in advance, we’ll send a truck specifically outfitted for low-clearance towing. Your vehicle will be handled with extra care from start to finish.
There are several methods, including flatbed towing, wheel-lift towing, and dolly towing. The best choice depends on your vehicle’s drivetrain, condition, and clearance. Our fleet is equipped to handle almost every scenario, from standard sedans to custom cars and trucks. The more information you provide when you call, the better we can match your needs with the right equipment. It’s all about getting your vehicle where it needs to go safely.